Cart 0

FAQ

Purchaser is solely responsible for:

  • Choices made regarding color, size, or items purchased.
  • Carefully evaluating the attributes of all artist's site offerings and bundled packages to ensure they meet the exact specifications you are looking for.
  • Not allowing children or other unauthorized family members or friends to access your credit cards or your account at the payment site to ensure that no one pays for a purchase without your express permission.

Exceptions to the No Refund policy are made for the following reasons:

  • Product was damaged in transit.
  • Product did not arrive (in transit, or lost by carrier).
  • As otherwise required by law (e.g., in certain jurisdictions, where a 7-day grace period on distance purchases is mandated).

What to do if your purchase doesn't arrive or arrives in less than perfect condition?

Please let us know and we’ll be happy to assist you in this case. 

 

If you have any additional questions, you can reach us at : customerservice@gnarlyemail.com

 

I’ve just placed an order, where is my confirmation email?

Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email. 

 

Order Fulfillment

Please allow an additional 72 business hours to the stated shipping time. The majority of our orders ship via the United States Postal Service and may encounter a number of delays while in the postal stream.

 

Domestic & International Packages

All domestic orders will be shipped Priority mail through the United States Postal Service. Packages sent via Priority mail require an average of 2 to 4 days to arrive anywhere in the continental United States. Priority mail delivers to every address in the United States, including PO boxes and military addresses. All packages will be shipped from Oceanside, California.

 

Orders shipped to addresses outside of the United States should arrive within 10-28 business days.

 

Please note: A substantial transit time is expected for international orders because they must ship and then process through customs. If you do not receive your package by the times listed above, please be sure and check with your local sorting office to ensure they’re not holding the package or that it’s not being held in customs.

 

Customs and Import Duties

ANY CUSTOMS OR IMPORT DUTIES THAT ARE LEVIED ON THE ORDERED PACKAGE, AND/OR CUSTOMS DECLARATIONS AND REGULATIONS REQUIRED ONCE IT REACHES ITS FINAL COUNTRY OF DELIVERY ARE THE SOLE RESPONSIBILITY OF THE RECIPIENT. We have no control over the application of the charges, nor amount of the charges to be levied. Customs policies vary widely from country to country.

Damages

We are NOT liable for any direct or indirect damages done by any of the services we provide. Any damage caused from shipping is to be taken up by you with the shipping company. We will provide you with the tracking number and contact information for the shipping company as requested. Once this information is provided to you, it is your responsibility as the customer to contact the shipping company.  We do not assume any responsibility for lost packages.

Customer Service

If you have any questions or problems, please contact us at 

customerservice@gnarlyemail.com

 

Sizing

All sizing is in inches.
Sizing may vary slightly by +/- 1"

Width = With article laying flat and measuring across the chest just under the arms
Height = With article laying flat and measuring top of the shoulder to bottom

(Width X Height)

Unisex Shirt

  • Xs- 16.5” x 26”
  • S- 18” x 28”
  • M- 20” x 29”
  • L- 22” x 30”
  • Xl- 24” x 31”
  • 2x- 26” x 32”
  • 3x- 28” x 33”


Girl’s Shirt

  • Xs- 16” x 24.5”
  • S- 16.5” x 25”
  • M- 17.5” x 26”
  • L- 18.5” x 27”
  • Xl- 19.5” x 28”
  • 2x- 20.5” x 28”


Men’s Zip Hoodie

  • Xs- 25.5” x 19.5"
  • S- 26.5” x 20.5"
  • M- 27.5” x 21.5"
  • L- 28.5” x 22.5"
  • Xl- 29.5” x 23.5"
  • 2x- 30.5” x 24.5"
  • 3x- 31.5” x 25.5”

 

Unisex Zip Hoodie

  • Xs- 22.5” x 18.5"
  • S- 24” x 19.5"
  • M- 26” x 20.75"
  • L- 28.5” x 22.5"
  • Xl- 29.5” x 23.5"
  • 2x- 30.5” x 24.5"
  • 3x- 31.5” x 25.5”